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EXCHANGE POLICY

Store / Refund Policy / Exchange Policy / Shipping Policy

HopeCityOKC.Church Shipping Policy

Last Updated: 02/06/2024

Thank you for choosing HopeCityOKC.Church for your spiritual resources and merchandise. This Shipping Policy outlines the terms and conditions of shipping for orders placed on our website.

Processing Time:

  • Orders are typically processed within 1-2 business days (Monday to Friday) after payment confirmation.

  • Please note that processing times may vary during peak seasons, holidays, or special promotions.

Shipping Methods:

  • We offer standard shipping for all orders within the United States.

  • At this time, we do not offer international shipping.

Shipping Rates:

  • Shipping rates are calculated based on the total weight of your order and your shipping address.

  • Shipping costs will be displayed at checkout before completing your purchase.

Estimated Delivery Times:

  • Standard shipping within the United States usually takes 3-7 business days after processing.

  • Please note that these are estimated delivery times, and actual delivery may vary due to carrier delays or unforeseen circumstances.

Order Tracking:

  • Once your order has been shipped, you will receive a confirmation email with a tracking number.

  • You can track your order using the provided tracking number on the carrier's website.

Shipping Delays:

  • HopeCityOKC.Church is not responsible for delays caused by natural disasters, weather conditions, customs delays, or other unforeseen circumstances.

  • If there is a significant delay with your order, please contact our customer support team for assistance.

Address Accuracy:

  • It is the responsibility of the customer to provide accurate shipping information.

  • HopeCityOKC.Church is not responsible for orders delivered to incorrect addresses due to customer error.

Lost or Stolen Packages:

  • HopeCityOKC.Church is not responsible for lost or stolen packages after they have been marked as delivered by the carrier.

  • Please ensure that your shipping address is secure and consider using a delivery location where someone can receive the package.

Returns Due to Incorrect Address:

  • If a package is returned to us due to an incorrect or undeliverable address provided by the customer, the customer will be responsible for the cost of reshipping.

Contact Information:

  • For any inquiries regarding your order or shipping, please contact our customer support team at hello@hopecityokc.church

HopeCityOKC.Church reserves the right to update or modify this Shipping Policy at any time without prior notice. Please review this policy periodically for changes.

Thank you for choosing HopeCityOKC.Church!

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