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REFUND POLICY

Hope City Church Online Store - Refund Policy

Effective Date: 12/17/2023

At Hope City Church Online Store, we are committed to providing quality products and services to our valued customers. We understand that there may be instances where you need to request a refund. This Refund Policy outlines the terms and conditions for obtaining a refund to ensure a fair and transparent process.

Eligibility for Refund

  • Refunds are eligible for products purchased directly from Hope City Church Online Store.

  • Requests for refunds must be submitted within 30 days from the date of purchase.

Valid Reasons for Refund

  • Damaged or Defective Products: If the product received is damaged or defective, we will issue a refund upon verification.

  • Incorrect Product Shipment: If you receive the wrong product, we will replace it or refund the purchase amount.

Refund Process

  • To initiate a refund, please contact our customer service team at refunds@hopecityokc.church] or call (405) 698-0225 with your order details and reason for refund.

  • Our customer service team will guide you through the necessary steps, which may include providing photographs of the damaged or incorrect product.

  • Once your request is verified and approved, we will process the refund within 7 business days.

Refund Method

  • Refunds will be issued using the original payment method used for the purchase.

  • If the original payment method is not available, a store credit will be provided.

Non-Refundable Items

  • Certain items may not be eligible for a refund, such as digital downloads or services rendered.

Return Shipping:

  • In the case of damaged or defective products, Hope City Church Online Store will cover the cost of return shipping.

  • For all other refund requests, customers are responsible for return shipping costs.

Cancellation of Orders

  • If you wish to cancel an order before it is shipped, please contact us immediately. Once the order is shipped, our standard refund policy applies.

Changes to Refund Policy

  • Hope City Church Online Store reserves the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website.

By making a purchase from Hope City Church Online Store, you agree to abide by the terms and conditions outlined in this Refund Policy. If you have any questions or concerns, please contact our customer service team for assistance. Thank you for choosing Hope City Church Online Store.

Hope City Church Contact Information
Email: refunds@hopecityokc.church

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