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EXCHANGE POLICY

Hope City Church Online Store - Exchange Policy

Effective Date: 12/17/2023

At Hope City Church Online Store, we are dedicated to ensuring a positive shopping experience for our valued customers. Our Exchange Policy has been crafted to facilitate smooth exchanges when necessary. Please review the following terms and conditions:

Eligibility for Exchange

  • Exchanges are available for products purchased directly from Hope City Church Online Store.

  • Exchange requests must be submitted within 30 days from the date of purchase.

Valid Reasons for Exchange

  • Size or Fit: If the size or fit of the product is unsuitable, we offer exchanges for the correct size.

  • Style or Color Preference: If you prefer a different style or color, we are happy to facilitate an exchange, subject to availability.

  • Damaged or Defective Products: In the case of damaged or defective products, we offer exchanges upon verification.

Exchange Process

  1. To initiate an exchange, please contact our customer service team at refunds@hopecityokc.church or call (405) 698-0225 with your order details and reason for the exchange.

  2. Our customer service team will guide you through the necessary steps, which may include providing photographs of the product in question.

  3. Once your exchange request is verified and approved, we will provide instructions for returning the item and process the exchange within 7 business days.

Exchange Availability

  • Exchanges are subject to product availability. If the desired item is out of stock, we will work with you to find a suitable alternative or provide a refund.

Return Shipping

  • Customers are responsible for return shipping costs for size, fit, style, or color preference exchanges.

  • For exchanges due to damaged or defective products, Hope City Church Online Store will cover the cost of return shipping.

Cancellation of Exchange Requests

  • If you wish to cancel an exchange request, please contact us immediately. Once the exchange is processed, our standard exchange policy applies.

Changes to Exchange Policy

  • Hope City Church Online Store reserves the right to update or modify this Exchange Policy at any time. Changes will be effective immediately upon posting on our website.

Agreement

By making a purchase from Hope City Church Online Store, you agree to abide by the terms and conditions outlined in this Exchange Policy. If you have any questions or concerns, please contact our customer service team for assistance. Thank you for choosing Hope City Church Online Store.

Hope City Church Contact Information
Email: refunds@hopecityokc.church

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